Diverse and inclusive work environment - every team member is treated with kindness and respect!
Summary/ObjectiveAs Front-Of-House, you will act as the face of the cafe and be the main point of contact for guests. You will inspect the cafe service stations for neatness and cleanliness, maintain a safe and sanitary environment, and restock food and condiment stations. You will also be expected to answer food inquiries with knowledge of dietary restrictions and allergens, and be prepared to make personalized recommendations to promote menus and concepts.
Essential Functions
Stock and restock utensils, plates, glasses in the service area
Restock food and condiment stations while avoiding contamination
Fill out temperature, sanitation, and guest record logs correctly and accurately in an organized and timely manner
Ensure that all food is properly labeled and in compliance with our allergen, menu, and labeling guidelines
Inspect dining room service stations for neatness/cleanliness and maintain throughout service
Restock food and condiment stations while avoiding contamination
Prepare beverages and maintain the drink service area (i.e., coffee, juices, sodas, cut a variety of fruits and herbs for spa water, etc.)
Be proactive in the food card and menu process and check every sign for inaccuracies before each service
Monitor guests throughout the service area, and act as a greeter with, engaging, welcoming and friendly demeanor
Accommodate special needs of guests
Maintain a safe and sanitary environment in Cafe/Concept
Follow safety and sanitation procedures with all guidelines from OSHA, Department of Public Health and Risk Management
Take inventory of prepared items after service and report any items needed to BOH for following service day
Follow checklists and rotas as instructed by the FOH Manager
Maintain kitchen equipment and check daily if there are ongoing issues, including equipment, cleanliness etc, and report to FOH Manager or Cafe/Concept Chef
Follow proper rotation and storage of goods to prevent contamination and help ensure that food quality and wholesomeness are maintained
Be equipped to answer questions with knowledge of dietary restrictions and allergens as well as prepared to make personalized recommendations to promote menus and concepts
Gather guest feedback both verbally and visually – pay attention to your guests, monitor the difficulties they may experience as they flow through the service area, and practice “table-touching”
Find ways to improve the guest experience and daily FOH operations and communicate any findings to your FOH Manager
Interact with guests in a friendly, welcoming manner
Availability to work all scheduled shifts and attend required trainings and meetings
Knowledge & Skills
Interpersonal and organizational skills
Sense of urgency
Excellent verbal communication and customer service skills
Excellent multi-tasking skills
Knowledge of safety and sanitation in the workplace
Work Environment
Fast paced kitchen
High sense of urgency
Moderate to high noise level
Exposure to soap and cleaning solutions
Slippery/uneven surfaces may be encountered
Requirements
Must have and maintain an active ANSI-certified California Food Handler’s Certificate
Neatly groomed and dressed in clean uniforms and appropriate PPE
Physical Demands
Some heavy lifting (may lift 10-50 lbs.) and possible moving of equipment required
Repetitive hand motion carrying food containers, using carts both loaded and unloaded
Standing, walking, bending/twisting, and balance are all required to perform job task
Must be able to stand a minimum of 8 hours a day
Occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
Work Environment As FOH Server you will work in a large, fast-paced & demanding kitchen and café environment consistently delivering high level customer service.
Other Duties Please note the above list is not exhaustive. This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Please note duties, responsibilities and activities may change at any time with or without notice.
SignaturesOther Duties Please note the above list is not exhaustive. This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Please note duties, responsibilities and activities may change at any time with or without notice.
Introduction: My name is Allyn Kozey, I am a outstanding, colorful, adventurous, encouraging, zealous, tender, helpful person who loves writing and wants to share my knowledge and understanding with you.
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