About Wal-Mart Oil and Lube
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Wal-Mart Oil and Lube Reviews
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How do I know I can trust these reviews about Walmart?
- 4,485,196 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
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Page 1 Reviews 0 - 10
TonySan Joaquin, CA
Punctuality & Speed
Reviewed July 26, 2024
Took my car to the Clovis, CA (Shaw Ave.) location for an oil change because I was tight on time and needed to get it done quick. Sure wish I would have checked these reviews first. They overtightened the drain plug and cracked my oil pan in the process, then claimed that it was already leaking (which it wasn't). Now I'm out almost $450 to replace the pan.
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cindyHigh Point, NC
Staff
Reviewed July 18, 2024
Walmart Automotive in Randleman NC doesn't care about their customers or take any accountability for any mistakes they make while doing your vehicle. They didn't tighten back up the bottom piece of the under protection after an oil change and oil flush and it ripped up and fell off and they are lying about it. No matter what errors they make, they will take no accountability for it! They lie and say they review cameras and it's a huge lie. Don't take your car there even for an oil change! Anything they do wrong, you are on your own and they backup the employee and don't care about the paying customer! They honestly don't care about the customer!
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JAIMESpringfield, MA
Staff
Reviewed July 18, 2024
Horrid service, horrid workers, no help, they have staff that don’t want to work - management does not help. Walmart.com not helpful. They don’t care, they don’t support you will loose your money, time, and peace - time to go to a real mechanic, not these hacks.
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NioverMO
Installation & Setup
Reviewed June 30, 2024
Walmart oil change is just a joke. Appointment at 11 am, got it in at 12 pm, popped the hood and no one on my vehicle for over 20 minutes. They started working on another vehicle that just got in. This is not the first time. Last time I had a tire replacement, I had an appointment and they did not get my vehicle in for 2 hours.
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AmandaSterling Heights, MI
Customer ServiceStaff
Reviewed June 25, 2024
The automotive department at the Charlotte MI Walmart have no knowledge of cars or how to service them properly. Instead of informing me I had a cracked lugnut they proceeded to try to get it off, completely ruining the rim on my car. They claimed it was torqued too tight before. However it was clearly seen how they leaned on the bar to break the lugnut loose. Instead of coming or calling to talk to me they broke it off and then told me they couldn't help me get it off at all now and to come get my car.
No compensation for the work that it took to get the rim off by someone knowledgeable and they were completely rude about the situation and continued to tell me it was our fault. Be warned. Walmart will not tell you they don't or can't do something. They will just break it and tell you it's not your fault. While I was there I witnessed the manager talk to the staff about an earlier issue to which they got extremely upset and started banging stuff around. I should have seen the sign and immediately taken my car back then.
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AbcWillimantic, CT
Installation & SetupPriceStaff
Reviewed June 18, 2024
Their service center is an absolute disaster. The hack not a tech but a hack that was assigned to my vehicle to care less about other people's property. I was in the Lisbon location, once the vehicle was inside to have an oil change and four tires balanced and rotated. They initially bring the vehicle back and they rotated the tires they didn't balance them. The need to take it back inside because he can't follow basic instructions. The manager had to assign a second person to help the hack who didn't know how to use a tire balance machine.
I get the vehicle home three of my four wheels on my SUV which didn't have a Nick, a chip, a scratch any place... add chips and damage all around the center cap area because he was banging the wheel spacer slamming it into the wheel to get it to position itself for the wheel balance machine. He got grease on my steering wheel, my armrests, my console, because they don't use gloves, and it was drippings of oil going down the fender. I need to go back to put an insurance claim in on the wheels... and now the insurance adjuster wants me to settle for junkyard wheels on a pristine vehicle mine that didn't have a single Nick chip scratch on any of its Wheels prior to going in.
The estimate he sends me are not only for junkyard Wheels but for the incorrect wheel. So they want you to settle for junkyard Wheels, and they're not even the right ones... this is what Walmart has turned into. They hire incompetent people. So it's a nightmare now for me to get any type of retribution so that my vehicle can be in the condition it was prior to going in. Of course, now I have to convince them that the wheels are going to get swapped over at a dealership can they charge a fee plus tax. Bottom line is do not go to Walmart service center it's a disaster.
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MMiami, FL
Customer ServiceStaff
Reviewed June 7, 2024
Extremely incompetent Walmart Auto Center personnel, charged for services not provided, falsified paperwork. I requested personnel, including management to please be very careful not to overfill crankcase with oil. This is damaging to engine. Very difficult to communicate with personnel, I don't speak/understand Spanish, People who changed oil didn't know how to read oil dipstick, I checked oil level before leaving and "yes" one QT over. Manager had to drain one QT. Do not trust Walmart personnel, they could damage your vehicle.
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KatrinaStockton, CA
Customer Service
Reviewed April 27, 2024
The tire center put two new tires on. Messed up my lug nuts. Messed up my wheel studs. Messed up a hub and two tire sensors and they still haven't called me back. I will not be back in to but I have it them do anything to my truck again.
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LeilaniSioux City, IA
Verified purchase
Reviewed April 19, 2024
Wal Mart Auto in Sioux City, IA broke the oil pan in my leased 2021 Subaru Ascent during a routine oil change. They had it towed to the local dealer. Will take 4 weeks to repair. I have been without a vehicle for 4 days now without a replacement vehicle to drive unless I pay for it myself.
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gchinnapaKeller, TX
Punctuality & Speed
Reviewed April 13, 2024
Wasted 2.30 minutes to wait for oil change and still first car in line not done yet. I left with frustration, they are terrible just sitting and passing time. Snails would move faster than these folks.
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