How and When to Talk to a Credit Bureau | Credit.com (2024)

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PublishedFebruary 14, 2020 | 15min. read

How and When to Talk to a Credit Bureau | Credit.com (14)

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  • Your credit score can have a huge impact on your life—for better or worse. In many ways, the three major credit bureaus are the keepers of your credit score. They’re responsible for maintaining credit reports, which means you may need to contact them about the information included on yours. While this may seem daunting, it’s really not complicated.

    Read on to learn about when to contact a credit bureau and how to do it. Contact information and tips have been provided for each of the three credit bureaus—Experian, Equifax and TransUnion—to make it as simple as possible.

    Anytime you notice inaccuracies on your credit report, you should immediately contact the credit bureau. This can include misspelled names, incorrect address information, unreported salary changes or erroneous employment information.

    Here are some other reasons why you might need to contact a credit bureau:

    • There are credit cards, collections missed payments or anything else on your report that you don’t recognize.
    • You’re in credit disputes with your credit card issuer or financial institution. You can address this with the credit bureaus, which are required to investigate.

    For help talking to the credit bureaus and starting a credit repair plan, you can work with a professional credit repair agency. They offer credit monitoring, credit repair services and text alerts so you don’t miss a thing.

      Get everything you need to master your credit today.

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      How and When to Talk to a Credit Bureau | Credit.com (19)

      Information to Gather before You Call

      You want to have the right information on hand when you call a credit bureau. Prepare yourself by collecting the following information in advance, just in case:

      • Your name, address, Social Security number and date of birth
      • A copy of your annual credit report
      • Evidence of the inaccuracies or errors, if relevant
      • Personal financial information, such as your mortgage information, depending on the reported issue
      • Any other supporting documentation

      Because there are so many potential reasons to contact a credit bureau—general inquiries, disputes and credit freezes, for example—there are many different phone numbers and online contact forms to wade through. If you call the wrong number, you may simply be told they cannot help you and directed to call a different number, wasting precious time and energy.

      To help you avoid that frustration, we’ve gathered several ways you can contact the credit bureaus for common inquiries here.

      Equifax Phone Numbers

      Reason to Contact

      Phone Number

      Availability

      General inquiries

      866-640-2273

      Service cancellation

      866-243-8181

      8 a.m. to 3 a.m. (ET)
      7 days a week

      Request a copy of your credit report

      866-349-5191

      8 a.m. to midnight(ET)
      7 days a week

      Fraud alert

      800-525-6285

      8 a.m. to midnight (ET)
      7 days a week

      Credit dispute

      866-349-5191

      8 a.m. to midnight(ET)
      7 days a week

      Credit freeze

      888-298-0045

      8 a.m. to midnight(ET)
      7 days a week

      2017 data breach

      888-548-7878

      8 a.m. to midnight (ET)
      7 days a week

      Opt out of mailing lists

      888-567-8688

      If you don’t like talking on the phone, Equifax also offers live chat support. You can chat with a member of their customer support team between 8 a.m. and midnight (ET), Monday through Friday.

      TransUnion Phone Numbers

      Reason to Contact

      Phone Number

      Availability

      General inquiries

      833-395-6938

      8 a.m. to 11 p.m. (ET)
      Monday–Friday

      Credit dispute

      833-395-6941

      8 a.m to 11:00 p.m. (ET)

      Monday–Friday

      Credit freeze

      888-909-8872

      8 a.m. to 11 p.m. (ET)

      Fraud alert

      800-680-7289

      8 a.m.to 11 p.m. (ET)

      Free annual report

      877-322-8228

      Haven’t received your report

      800-888-4213
      800-916-8800 (to speak to a representative)

      Manage your subscription

      833-806-1626

      8 a.m. to 9 p.m. (ET)

      Monday–Friday

      8 a.m. to 5 p.m. (ET)
      Saturday–Sunday

      Technical support

      833-806-1626

      8 a.m. to 9 pm. (ET)

      Monday–Friday


      8 a.m. to 5 p.m. (ET)
      Saturday–Sunday

      Experian Phone Numbers

      Reason to Contact

      Phone Number

      Availability

      Experian membership

      479-343-6239

      6 a.m. to 8 p.m. (PT)
      Monday–Friday

      8 a.m. to 5 p.m. (PT)
      Saturday–Sunday

      Free credit report

      888-397-3742

      Credit dispute

      866-200-6020

      Fraud alert

      888-397-3742

      Credit freeze

      888-397-3742

      Cancel membership

      479-343-6239

      ProtectMyID subscription

      866-960-6943

      Opt out of prescreened offers

      888-567-8688

      Alternatives to Calling Credit Bureaus

      Not all experts think calling a credit bureau is the best approach. Don Petersen, an attorney at Howard Lewis & Peterson, PC, in Utah, recommends calling a bureau for only basic administrative questions—such as updating an address or asking if a recent data breach has affected you.

      For most other issues, Petersen advises his clients to write to credit bureaus or submit disputes online. This provides you with an official record of your request.

      If you do prefer to call a credit bureau, take notes during the call and follow up in writing after the telephone conversation. In your follow-up letter, you should include the name of the representative you spoke with as well as details of what transpired in your conversation.

      Send important requests—especially disputes—through certified mail. This allows you to track the letter and ensure that the credit bureau responds in a timely manner. Never send original copies of documents, as the bureaus may not return anything you send.

      Equifax Mailing Addresses

      Reason for Contact

      Address

      Credit dispute

      Equifax Information Services LLC
      P.O. Box 740256
      Atlanta, GA 30374-0256

      Request a copy of your credit report

      Equifax Disclosure Department
      P.O. Box 740241
      Atlanta, GA 30374-0241

      Fraud alert

      Equifax Information Services LLC
      P.O. Box 105069
      Atlanta, GA 30348-5069

      Credit freeze

      Equifax Information Services LLC
      P.O. Box 105788
      Atlanta, GA 30348-5788

      TransUnion Mailing Addresses

      Reason to Contact

      Address

      Credit freeze

      TransUnion
      P.O. Box 160
      Woodlyn, PA 19094

      Credit dispute

      TransUnion Consumer Solutions
      P.O. Box 2000
      Chester, PA 19016-2000

      Fraud alert

      TransUnion Fraud Victim Assistance
      P.O. Box 2000
      Chester, PA 19016

      Request credit report

      TransUnion LLC
      Consumer Disclosure Center
      P.O. Box 1000
      Chester, PA 19016

      Experian Mailing Addresses

      Reason to Contact

      Address

      Credit dispute

      Experian Dispute Department
      P.O. Box 4500
      Allen, TX 75013

      Credit freeze

      Experian Security Freeze
      P.O. Box 9554
      Allen, TX 75013

      Privacy

      Chief Privacy Officer
      Compliance Department
      Experian
      475 Anton Blvd.
      Costa Mesa, CA 92626

      Report a relative’s death

      Experian
      P.O. Box 9701
      Allen, TX 75013

      Track Your Credit

      Under the Fair Credit Reporting Act, you have the right to obtain a free copy of all three reports once each year. These free reports can be accessed on the government-mandated site operated by the big three credit bureaus, AnnualCreditReport.com.

      You can also sign up for the free credit report card offered by Credit.com, which provides a snapshot of your credit as well as the ability to dig deeper into the elements that affect your credit score. When you sign up, you’ll also get regular emails with tips and tricks for keeping your credit healthy.

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      FAQs

      What is the correct way to reach a credit bureau? ›

      The credit bureaus also accept disputes online or by phone:
      1. Experian (888) 397-3742.
      2. Transunion (800) 916-8800.
      3. Equifax (866) 349-5191.

      How do I talk to a credit bureau representative? ›

      Please call us at (866) 640-2273 9am-9pm (ET) Monday-Friday, and 9am-6pm (ET) Saturday and Sunday.

      How to raise your credit score 200 points in 30 days? ›

      How to Raise your Credit Score by 200 Points in 30 Days?
      1. Be a Responsible Payer. ...
      2. Limit your Loan and Credit Card Applications. ...
      3. Lower your Credit Utilisation Rate. ...
      4. Raise Dispute for Inaccuracies in your Credit Report. ...
      5. Do not Close Old Accounts.
      Aug 1, 2022

      What are the 3 credit bureaus you should contact? ›

      How to get a copy of your credit report. By law, you can get a free credit report each year from the three credit reporting agencies (CRAs). These agencies include Equifax, Experian, and TransUnion.

      What is the best reason to put when disputing a collection? ›

      You should dispute a debt if you believe you don't owe it or the information and amount is incorrect. While you can submit your dispute at any time, sending it in writing within 30 days of receiving a validation notice, which can be your initial communication with the debt collector.

      What is the 11 word phrase credit loophole? ›

      Are debt collectors persistently trying to get you to pay what you owe them? Use this 11-word phrase to stop debt collectors: “Please cease and desist all calls and contact with me immediately.” You can use this phrase over the phone, in an email or letter, or both.

      Is it true that after 7 years your credit is clear? ›

      In general, most debt will fall off of your credit report after seven years, but some types of debt can stay for up to 10 years or even indefinitely. Certain types of debt or derogatory marks, such as tax liens and paid medical debt collections, will not typically show up on your credit report.

      What is a 623 dispute letter? ›

      A 623 dispute letter is a written communication submitted to a credit bureau, typically by a consumer, to dispute inaccuracies or discrepancies in their credit report.

      How do I delete my bad credit history? ›

      How to remove negative items from your credit report yourself
      1. Get a free copy of your credit report. ...
      2. File a dispute with the credit reporting agency. ...
      3. File a dispute directly with the creditor. ...
      4. Review the claim results. ...
      5. Hire a credit repair service. ...
      6. Send a request for “goodwill deletion” ...
      7. Work with a credit counseling agency.
      Mar 19, 2024

      How to remove derogatory items from a credit report? ›

      If the derogatory mark is in error, you can file a dispute with the credit bureaus to get negative information removed from your credit reports. You can see all three of your credit reports for free on a weekly basis. If the derogatory marks are not errors, you'll need to wait for them to age off your credit reports.

      What is a goodwill deletion? ›

      While a goodwill letter is used to remove a debt you've already paid, a pay for delete letter is used to ask a creditor to remove a collection account or any other negative item from your credit report in exchange for paying either a portion of the balance or the full balance.

      Is 650 a good credit score? ›

      As someone with a 650 credit score, you are firmly in the “fair” territory of credit. You can usually qualify for financial products like a mortgage or car loan, but you will likely pay higher interest rates than someone with a better credit score. The "good" credit range starts at 690.

      Should I pay off my credit card in full or leave a small balance? ›

      Bottom line. If you have a credit card balance, it's typically best to pay it off in full if you can. Carrying a balance can lead to expensive interest charges and growing debt.

      What is late payment forgiveness? ›

      In some cases, creditors are willing to make a goodwill adjustment if your payment history has been good or if you have a good relationship with them. The process is easy: simply write a letter to your creditor explaining why you paid late. Ask them to forgive the late payment and assure them it won't happen again.

      How to reach the 3 credit bureaus? ›

      Equifax: 1-800-685-1111; Equifax.com/personal/credit-report-services. Experian: 1-888-397-3742; Experian.com/help. TransUnion: 1-888-909-8872; TransUnion.com/credit-help.

      How do I report a problem to the credit bureau? ›

      Equifax
      1. Online: www.equifax.com/personal/credit-report-services/credit-dispute/
      2. By mail: Download the dispute form. ...
      3. By phone: Call the phone number shown on your credit report or call (866) 349-5191.
      4. Online: www.experian.com/disputes/main.html.
      5. By mail: Use the address provided on your credit report or mail your letter to:
      Aug 28, 2023

      Which credit report is most accurate? ›

      The primary credit scoring models are FICO® and VantageScore®, and both are equally accurate. Although both are accurate, most lenders are looking at your FICO score when you apply for a loan.

      Where is the best place to check your credit score? ›

      You can start by going to the three major credit bureaus, Equifax, Experian, and TransUnion first by logging on to AnnualCreditReport.com to check your report for free. Each agency gives you access to your report once every 12 months. 4 You'll have to pay them if you want your credit score.

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